Warranty Policy
Warranty Policy
I. Products made of duck or goose down and/or feathers
Our mattresses, duvets and pillows made of duck or goose down and/or feathers are made with the best construction and materials. With proper care, your duvets and mattresses can be kept in good condition for more than 10 years. Pillows are subject to heavier use, so their lifespan is about 5 years or more (much longer than the synthetic products).
For your convenience, safety and peace of mind, we offer 3 types of guarantees that you can benefit from:
1. 15-days trial period for goose and duck down and feather products
2. Right to withdraw from an order within 15 days and right to replace products
3. Standard Limited Warranty
1. 15 DAYS TRIAL PERIOD
Your satisfaction is important to us.
That's why we recommend that you try our products for 15 days.
If you are not completely satisfied, return them to us and we will refund your money (excluding shipping costs).
The guarantee does not apply to personalized products.
To claim this guarantee simply call us at
ελληνικά +357 96 497316
english +357 96 235153
or send us a message at sales@poohy.cy
2. RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from the contract without giving any reason at a distance or outside a commercial store within 15 calendar days of receipt of the product and to receive a full refund or request a replacement of the product.
The conditions for exercising this right are:
- 15 days must not have passed from the date of receipt of the product
- The products must be in excellent condition and must not have been used
- Call
ελληνικά +357 96 497316
english +357 96 235153
or contact us at email: sales@poohy.cy
The costs of return or exchange are borne by the Customer and if not paid in advance they will be deducted from the amount of the refund.
3. TYPICAL LIMITED WARRANTY FOR DOWN PRODUCTS
Down Comfort warrants that Poohy brand pillows, duvets and mattress toppers are free from defects in materials and workmanship for a period of 2 years, subject to PROPER CARE as set out below.
PROPER CARE (see here), including the use of a cover or protector with your pillow, duvet or mattress topper, is a prerequisite to maintaining your warranty.
For products purchased from authorised retailers, such store or retail warranties supersede this warranty and must be applied before contacting POOHY. Please contact the place of purchase before making a warranty claim.
The 15 day trial period applies to bedroom products only: pillows, duvets and mattress toppers made from down and/or duck or goose feathers.
Warranty Period:
Duvets: 2 years
Pillows: 2 years
Toppers: 2 years
Bed linen: 2 years
During the warranty period, www.poohy.cy will repair or replace products or product parts that prove defective due to faulty materials or workmanship under normal use and maintenance.
The limited warranty does not cover:
- A product used without a protective cover or pillowcase
- Loss of volume, fullness or filling retention due to natural wear and tear.
- Conditions, malfunctions or damage that do not result from defects in material or workmanship.
- Damage caused by poor maintenance or incorrect washing and drying of the product (follow the care and maintenance instructions - see here ).
- Stains and yellowing of the cotton cover due to natural wear and tear.
- Damage due to transportation or storage in the partner's store (distributor).
In the event of a defect, it is at POOHY's discretion to provide a repaired or replaced product, provided that the customer completes the warranty claim list below.
Even if your warranty has expired, do not hesitate to contact us. We will do our best to solve your problem.
4. TYPICAL LIMITED WARRANTY FOR BEDROOM LINENS, PILLOWCASES, SHEETS AND OTHERS
Down Comfort warrants that Poohy brand and its bedding products, covers, protectors and sheets are free from defects in materials and workmanship and will remain in perfect condition for a period of 2 years.
During the warranty period, POOHY will repair or replace products or product parts that prove defective due to faulty materials or workmanship under normal use and service.
For products purchased from authorized retailers, such warehouse or retail warranties supersede this warranty and must be applied before contacting POOHY. Please contact the place of purchase before making a warranty claim.
The limited warranty does not cover:
- Conditions, malfunctions or damage that do not result from defects in material or workmanship.
- Damage caused by improper maintenance or washing and drying of the product-
- Stains and yellowing of the cotton cover due to natural wear and tear.
- Damage due to transportation or storage at the partner's (distributor's) store.
How to proceed with a warranty claim:
In case of a defect, to benefit from the limited warranty, you must send an email to sales@poohy.cy with details and photos of the products (see below the details they must contain) or contact us at
ελληνικά +357 96 497316
english +357 96 235153.
Your contact information:
- Name and address
- Phone number
- Order number
Photos (if requested by us)
Label (sewn onto your product, above: by law, this label must not be removed)
Please ensure that the entire label is shown.
A photo of the reason for the claim. (1-3 photos)
Once we have received all of the above information, the warranty review process will begin. We will evaluate your claim and request further details if necessary. If it is determined that the product should be returned to us, one of our team members will guide you on what to do.
Do not return a product to POOHY until instructed to do so. Any unauthorized returns will not be accepted. The customer is responsible for paying the shipping costs for the return.
It will take up to 5 business days to complete the process.